Your Data Security

Privacy Policy

1. Introduction

Hatton Garden Watch Repair (“we”, “us”, or “our”) is committed to protecting your privacy. This policy details how we collect, use, and safeguard your personal information when you visit our website or use our services in compliance with the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We collect information to provide accurate quotes and repair services. This includes:

Personal Details: Name, email address, and phone number provided via our “Get a Quote” or “Contact Us” forms.
Item Details: Information about your timepiece (Brand, Model, Serial Number) necessary for diagnosis.
Usage Data: Anonymous data regarding how you access our website (IP address, browser type) to improve user experience.

3. How We Use Your Information

We strictly use your data for:
– Processing repair estimates and orders.
– Communicating updates regarding your service status.
– Legal obligations (e.g., keeping records of transactions for HMRC).
We never sell your data to third parties.

4. Data Security

We implement robust security measures to protect your data. Physical records are stored in our secure, alarmed workshop in Hatton Garden. Digital records are encrypted and password-protected.

5. Your Rights

Under the GDPR, you have the right to request access to the personal data we hold about you, request corrections, or request deletion (“Right to be forgotten”). To exercise these rights, please contact us at thetticket@aol.com.

Last Updated: August 30, 2026